You Can Visit T&C  Here TERMS & CONDITION

How much does HomeCart charge for delivering products?

Its depends upon product weight, we’re trying to give you 100% Free Delivery.

Does HomeCart ship internationally?

We only deliver in the cities of Pakistan currently.

How can I track my order from HomeCart online?

You can track your order now by logging into your HomeCart Account. 

How to do cancel my order at HomeCart

Call Customer Support: If you wish to cancel an order on HomeCart.pk, please call our customer support helpline at 0300-9222442. Inform them about the cancellation request.

Refusing Delivery: If your order has already been dispatched, you can refuse to accept the delivery when our rider arrives. Return the item to the rider, and our team will process the cancellation. Your advance payment will be refunded.

Refund Timeline: We aim to process returns within 3-5 business days after receiving the returned item at our Returns Center. The refund time may vary based on the chosen refund method.

Processing Fee: Please note that if you cancel a paid order, the processing fee will not be refunded.

HomeCart.pk’s Return and Replacement Policy

Our return and replacement policy ensures a hassle-free experience for our customers. Here are the details:

Eligible Cases for Return or Exchange:

    • If the product you receive is different from what was mentioned on our website.
    • If you receive a defective or damaged product.

Returning a Product You Don’t Like:

      • Unfortunately, we only accept returns for faulty products. If you simply don’t like the product, we recommend exploring other options.

Refund/Replacement Timeline:

    • After initiating a return, it can take 5 to 7 working days for us to process the refund or replacement.

Product Pickup for Returns:

    • We do not directly pick up products from your location. Instead, we will share a CN (Consignment Note) with you via email. You’ll need to visit your nearest courier office to return the product. For more details, refer to our Return Process.

Reasons for Declined Return Requests:

    • Your return request may be declined due to the following reasons:
      • No Unboxing Video: We require an unboxing video as evidence.
      • Late Reporting: Issues must be reported within 3 days of receiving the product.
      • Invalid Return Reason: Ensure that the issue is valid for return.

Refund Form:

    • To initiate a refund, please visit our Refund Orders page. Click on the “Request Refund” button, and you’ll find a form where you can provide the necessary details.

How to Create an Account on HomeCart.pk

To create an account on HomeCart.pk, follow these steps:

Visit the Registration Page

Go to our registration page at HomeCart.pk/login. You will be prompted to enter your details.

Receive OTP (One-Time Password)

After entering your information, you will receive an OTP via SMS or email. Enter this OTP to verify your identity.

Click “Register”

Once verified, click the “Register” button to complete the account creation process.

Fill Out Required Information

Fill out all the necessary details, including your name, address, and contact information.

Email Requirement

Providing an email address is mandatory during registration. This ensures that you receive order details and updates via email.

Your HomeCart.pk account has now been successfully created! If you encounter any issues or need further assistance, feel free to reach out to our customer support. 🛒

 
 

How to Pay Online for Your Purchase on HomeCart.pk

When making an online payment for your HomeCart.pk purchase, you have several options:

One Link

You can use One Link to make secure online payments.

Mastercard or Visa Card

If you have a Mastercard or Visa card, you can use it to pay online.

Cash on Delivery (COD)

HomeCart.pk allows both online payment and payment on delivery. You can choose the option that suits you best.

Installments (EMI)

HomeCart.pk now offers an Easy Monthly Installment (EMI) plan. Here are the details:

Eligibility Criteria: EMI is available for credit card holders. The plan applies to all products with a value of Rs. 10,000 or above.

Bank Rejection of EMI Conversion: If a bank rejects your EMI conversion request, you will need to pay the full amount of the transaction to the bank. Please note that the EMI facility is at the sole discretion of the issuing bank. If you encounter any issues, contact your card issuing bank directly.

Feel free to explore the EMI option on HomeCart.pk for a convenient shopping experience. If you have any further questions, don’t hesitate to reach out to our customer support. 🛒

 
 
How do I apply a coupon on my order?

You can apply a coupon on the cart page before order placement. Simply enter the coupon code and click on the apply tab.

HomeCart.pk Offers Installments (BNPL)

Great news! You can now purchase your desired items on installments from HomeCart.pk.

For detailed information, please visit HomeCart.pk BNPL.

Conditions for BNPL

To avail of the Buy Now, Pay Later (BNPL) option, consider the following conditions:

  1. Your order amount must be Rs. 10,000 or more.
  2. You must have a valid credit card from any of the Bank

Session Expired? No Worries

If your session expired while processing your order on BNPL, follow these steps:

  1. Log into your profile on HomeCart.pk.
  2. Click on the “Pay Now” option to proceed with the pending payment.

Debit Card Limitations

Unfortunately, you can only choose an installment plan if you have a credit card. Debit cards are not eligible for this option.

Reserved Amount Explanation

When you make a purchase, your bank reserves the full payment amount but does not deduct it immediately. As your installment plan progresses, the bank releases the amount back to your available credit limit. For further verification, feel free to contact your bank.

Refunds and Cancellations:

  • On customer-initiated order cancellations, the processing fee is non-refundable.
  • If the company cancels the order due to reasons like being out of stock or unforeseen events, the total amount, including the processing fee, will be refunded.

BNPL Request Cancellation

BNPL requests are canceled if the total amount to be paid exceeds your card limit. This total amount includes the product price, chosen EMI plan, processing fee, and service charges.

Feel free to explore the BNPL option on HomeCart.pk for a convenient shopping experience. If you have any further questions, our customer support is here to assist you. 🛒

 
 

Yes, HomeCart.pk offers Open Parcel Delivery exclusively in Karachi. This service ensures that you receive exactly what you ordered. Here are the details:

Open Parcel Delivery in Karachi:

    • With Open Parcel Delivery, you can check the condition of the box, the company’s seal, and the color mentioned on the pin-packed mobile box.
    • However, you cannot break the seal of the box to inspect the inner physical appearance, components, or functioning of the product.

  2. Service Charges:

    • HomeCart.pk charges Rs. 0 for Open Parcel Delivery.

Feel free to take advantage of this convenient service when ordering from HomeCart.pk in Karachi. If you have any further questions, our customer support team is here to assist you. 🛒

 
 

Self-Pickup Service at HomeCart.pk:

Pickup Locations:

    • You can pick up your order from our experience centers and warehouses located in Karachi.

Availability in Other Cities:

    • The Self-Pickup option is currently available only in cities where we have authorized warehouses.
    • We are actively working to extend this service to other major cities soon.

Availing Self-Pickup:

    • When placing an order online on our website, select the Self-Pickup option during checkout.

Order Ready for Pickup:

    • Once your order is ready to be dispatched by our team, you will receive an SMS notification.
    • The SMS will include the address of our warehouse and the designated time for pick-up.
    • If you do not receive the notification within 5 working days, please contact our customer care service.

Picking Up Your Order:

    • Visit our warehouse at the specified address.
    • Share your order number and the pickup notification received through SMS.
    • Bring your CNIC for verification.
    • Collect your parcel.

Pickup Duration:

    • The pickup location will hold the order for 48 hours after confirmation.
    • If the order is not collected within that time, the location will cancel and mark the order as a return.

Feel free to utilize the Self-Pickup service for a convenient and efficient order collection process. If you have any further questions, our customer support team is here to assist you. 🛒

 
 
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