OUR POLICY
Claiming Terms And Conditions
- Any product claims should be reported within 24 hours of delivery of the product.
- Customers has to share pictures and elaborate videos of the issue faced along with a picture of the invoice.
- In case of damaged product customer must report the issue within 1 hour of delivery or at the time of delivery (for Karachi only).
- Once the claim has been forwarded to the relevant department the claims department will respond to the customer within 2-3 Working days.
- If the customer has received the wrong product, it will be exchanged if reported within 24 hours of delivery.
- The customer should send the pictures and videos of the products via Email or WhatsApp or [email protected]
- All claims will be investigated by the vendor and our quality control team.
- Valid claims will be eligible for a replacement.
- If the product is no longer available for exchange by the vendor, customer’s payment will be returned to them via refund or reversal method.
- Customer cannot opt for payment return.
Recommendation
Customer should make an unboxing video of the product as solid proof or evidence.
