Returns Policy - HomeCart.pk

OUR POLICY

Any product claims should be reported within 24 hours of delivery of the product.
Customers has to share pictures and elaborate videos of the issue faced along with a picture of the invoice.
In case of damaged product customer must report the issue within 1 hour of delivery or at the time of delivery (for Karachi only).
Once the claim has been forwarded to the relevant department the claims department will respond to the customer within 2-3 Working days.
If the customer has received the wrong product, it will be exchanged if reported within 24 hours of delivery.
The customer should send the pictures and videos of the products via Email or WhatsApp or orders@homecart.pk
All claims will be investigated by the vendor and our quality control team.
Valid claims will be eligible for a replacement.
If the product is no longer available for exchange by the vendor, customer’s payment will be returned to them via refund or reversal method.
Customer cannot opt for payment return.

Customer should make an unboxing video of the product as solid proof or evidence.