Terms & Conditions

By using HomeCart.pk, you agree to these terms and conditions, claiming conditions & policies, and refund & reversal policies of the site. Please read the Terms and Conditions carefully before using HomeCart PK.

Order claims differ based on the respective product supplier. Since HomeCart.pk is a marketplace platform, we do not offer any warranty claims directly to the customer.

The customer must follow the terms and conditions closely to register a claim against a product.

Official Brand Warranty

  • The terms and conditions for official warranty are mentioned on its warranty card.
  • HomeCart.pk will not be liable for any claims.
  • The product’s warranty will be claimed by their respective brand’s service centers.

Warranty To Be Claimed Within 24 Hours

HomeCart offers a duration of 24-hours to claim the warranty of a product. The customer must report any manufacturing defects within 24 hours of delivery of the product.

Warranty Will Not Be Claimable If:

  • Any claim reported after 24 hours of delivery will not be entertained.
  • Any damage to the product after delivery will not be claimable by HomeCart.pk.
  • Unbranded products are not claimable.
  • Change of mind regarding the product will not be entertained.
  • Company cannot be held responsible for medical products & supplements that cause healthcare issues. It is advised that the customer practice due care before purchasing of such products and consult medical professionals before purchase or consumption.
  • Any product with official warranty will not be claimable by HomeCart.pk. The customer will have to contact the number provided on the official warranty card.
  • International Warranty products are not entertained by HomeCart.

Claiming Terms And Conditions

  • Any product claims should be reported within 24 hours of delivery of the product.
  • Customers has to share pictures and elaborate videos of the issue faced along with a picture of the invoice.
  • In case of damaged product customer must report the issue within 1 hour of delivery or at the time of delivery (for Karachi only).
  • Once the claim has been forwarded to the relevant department the claims department will respond to the customer within 2-3 Working days.
  • If the customer has received the wrong product, it will be exchanged if reported within 24 hours of delivery.
  • The customer should send the pictures and videos of the products via WhatsApp or email us at orders@homecart.pk
  • All claims will be investigated by the vendor and our quality control team.
  • Valid claims will be eligible for a replacement.
  • If the product is no longer available for exchange by the vendor, customer’s payment will be returned to them via refund or reversal method.
  • Customer cannot opt for payment return.

Recommendation

Customer should make an unboxing video of the product as solid proof or evidence.

Refunds & Reversals

The procedure for refunds and reversals is as follows:

Refund

Bank account details will be required form the customer in written format. Timeline for completion of the refund is 4-6 working days. Details required are as follows:

  • Order ID Number
  • Customer Name
  • Bank Title
  • Bank Name
  • Account Number
  • IBAN
  • Branch Address
  • Branch Code
  • Refund Amount
  • Contact Number

Reversal

Payments done via credit/debit cards will be returned via reversal method. Payment reversal will be completed within 17 to 25 working days.

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